Delivery & Returns

1.    Delivery and Returns

Standard Delivery

Our standard delivery charge is $3.95 on all orders for USA and Canada delivery. Delivery is via China Mail 1st Class Signed For. Please allow 15 to 30 working days for your parcel to arrive, although delivery is often quicker. Deliveries will not require a signature on arrival.

Orders placed before 1pm on weekdays = Normally dispatched the same day.

Orders placed after 1pm on Fridays = Normally dispatched on Saturday morning.

Orders placed on Saturdays/Sundays = Normally dispatched on Monday morning.

Please ensure you provide us with your email address and mobile number so that your delivery details can be sent to you. All delivery dates are estimates and we cannot guarantee specific deadlines. We deliver to worldwide. If your parcel has not arrived within the expected time, please contact us via email at info@bebobox.com

We like to recycle and reuse cardboard boxes, however your parcel will always be protected and well presented. If you have selected the Gift Wrap option then no prices or invoices will be included in your package.

We like to recycle and reuse cardboard boxes, however your parcel will always be protected and well presented. If you have selected the Gift Wrap option then no prices or invoices will be included in your package.

2.    Returns Procedure

We work hard to select our suppliers and therefore hope you are delighted with your order. However if you aren’t then don’t worry – returning an item is quick and simple!

Items will be refunded or exchanged providing that you have not used the item; they are in the same condition as when purchased; labels attached and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please note that we do not refund or replace items that have been broken through accidental damage or misuse.

In the event of any product being faulty, we will cover all costs of postage and either refund or exchange the goods.

Please read our full returns procedure below:

Unwanted/Duplicate Items – Refunds and Exchanges

Please contact us within 14 days of receipt of the goods by email to info@bebobox.com to advise us that you are returning an item. Should you wish to receive a full refund, the items must be returned to us in a resalable condition in all the original packaging with all labels attached. The item needs to be received back within 28 days from the day the parcel was delivered. Please complete and enclose the Returns Note enclosed in your original delivery.

Please send your return (+ returns form) via a recorded/signed for service to the address stated below. We recommend that you obtain proof of postage as we cannot be held responsible for returns that do not reach us.

We will refund the price of the product but not the original delivery charge, unless we are at fault.  You will be liable for the cost of returning the goods. If the return is a result of our error in sending an incorrect item then please contact us directly and we will issue a pre-paid postage label for the return.

If you wish to exchange the item for a replacement then please indicate this clearly on your Returns Form – delivery of the replacement item will be free of charge.

If the exchanged item is of a lower value then a refund will be issued for the difference, providing the return is made within the twenty eight day returns period. If the exchanged item is of a higher value then we will be in touch to take the additional payment required.

Exchanges are subject to stock availability.  If there is an issue with stock availablity in the new size or colour, we will call you to discuss alternatives.

Please return items to BÉBO BOX, 6507 Garden Canyon Dr. Katy Texas USA 77449

Faulty Items

We take pride in our stock selection, but if you find an item is faulty then please call us 1416 827 4441 or info@bebobox.com and we will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first as in most cases a photograph will be sufficient.

If we determine that a faulty item should be returned to us then we will provide a pre-paid postage label or arrange for it to be collected.

Processing Returns

We endeavour to process returns as quickly as possible; however this can take up to 15 days from the date of receipt during busy periods. If you have any queries about an item you have returned please contact us over at info@bebobox.com with your full name and order details

Cancellations Procedure

You may cancel an order at any time before you receive the “Order Complete’’ email notification. To cancel your order send us an email at info@bebobox.com or call us on  +1416 827 4441. To cancel your order after it has been shipped you will need to follow the returns procedure as stated above.

Thank you for shopping with BÉBO BOX!

 

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